No Customer Satisfaction

Customer Refund policy is very bad. Their customer service seems to be only one person responding to support "emails". I have requested for a refund and initial response was that they do not offer refunds but can only do 50% refund. I was also not notified about auto-renewal nor have I received any email communication from them (apart from welcome email and support email), so how was one to know that 'auto-renew' was 'enabled' without even being notified ahead of time? How can a company say they customer satisfaction is important when they take 100% from a customer who is not satisfied with the product/service and only give them 50% - what kind of satisfaction and trust is that? How can they plan to keep customers when they undervalue their customers by taking away 50% of their money for nothing - just because they feel they earned it when someone is not happy with their service or product. Rip-off for sure. Will not recommend this company!!