Is 12ft Payment fraud?

• Subscription Services: Many users report being charged due to an automatic renewal of their subscription plans, leading to unexpected fees.
• In-App Purchases: Some customers have experienced charges related to additional features or enhancements within the 12ft service, which may not have been clearly outlined during the signup process.
• Payment Errors: Misunderstandings about payment cycles or accidental clicks during the checkout process can lead to unintentional charges.
• Promotional Offers: Users mention being charged at the end of a trial period after opting into a promotional offer without realizing they needed to cancel beforehand.
• Multiple Accounts: Customers have expressed confusion over multiple accounts leading to duplicate charges if they forgot they signed up with different emails.
• Additional Services: Charges may occur for using premium features that are not covered in the basic plan, which some users found out too late.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the 12ft.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the 12ft.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with 12ft.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.