Is "AEON ONLINE" fraud?

The Guide to Understanding Why You Were Charged By “AEON ONLINE” and What To Do About It (aeon.group)

Published

September 29, 2025

Updated

January 4, 2026

What is "AEON ONLINE"?

AEON is a company that makes it easy for you to manage your subscriptions and bills all in one place. They help people stay on top of payments for things like streaming services or online memberships. If you see AEON on your billing statement, it’s likely because they’re processing payments for one of your subscriptions.

AEON: The merchant name or company identifier, which in this case is AEON, a retail company.
ONLINE: Specifies that the transaction was made through the internet, indicating it was an online purchase.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from aeon?

Subscriptions: Many people report being charged for automatic renewals of subscriptions to various services offered by Aeon.
Online Purchases: Charges often stem from online purchases made on Aeon's platform, which may include books, articles, or other digital content.
Membership Fees: Users can be charged for membership fees related to accessing premium content or services.
Trials that Convert to Paid: Some customers mention signing up for a free trial that automatically converted to a paid subscription without clear notification.
Multiple Accounts: Issues arise when users have multiple accounts, leading to confusion about which account is being charged.
Inadvertent Clicks: A number of users have reported accidental clicks that resulted in charges for services or products they did not intend to purchase.
International Transactions: Some users have experienced unexpected charges due to international transaction fees tied to purchases made from different countries.
Expired Promotions: Charges occur when promotional offers or discounts expire, leading to full-price billing unexpectedly.
Gift Subscriptions: Charges might also come from gifting a subscription to someone else, which may include the charger’s billing information instead of the recipient's.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the aeon.group via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the aeon.group refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with aeon.group, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

aeon Customer Service Info

If you need assistance, here's how you can get in touch with aeon's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@aeon.group

Site

https://aeon.group/support

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What other ways do charges from aeon show up?

AEON-GROUP-PURCHASE AEON-ONLINE-SERVICE AEON-SUBSCRIPTION-BOX AEON-PAYMENT-INSERT AEON-MONTHLY-FEE AEON-TRANSACTION-FEE AEON-GROUP-TRANSACTION AEON-SERVICE-FEE AEON-WALLET-LOAD AEON-RECURRING-BILL

The Easiest Way to Cancel aeon

If you're frustrated trying to cancel your subscription, membership, or bill from aeon—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.