Is "APP.EXPRESS" fraud?

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The Guide to Understanding Why You Were Charged By “APP.EXPRESS” and What To Do About It (app.express.com)

Published

December 11, 2025

Updated

December 12, 2025

What is "APP.EXPRESS"?

Express at app.express.com helps you manage your subscriptions and bills easily. They offer tools to track your spending, keep an eye on your payments, and manage services you might be subscribed to. If you see a charge from them, it's likely for a subscription you've signed up for or a service they've helped you manage.

APP: Refers to the application or service involved in the transaction, typically indicating that it is from an app-based platform.
EXPRESS: This usually indicates a fast service or express delivery option offered by the merchant, suggesting that the transaction is related to speedy processing or delivery of goods or services.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Express?

Subscription Services: Users may be automatically charged for monthly or annual subscription plans they signed up for without fully understanding the renewal terms.
Trial Period Expiry: Customers often forget to cancel before the free trial period ends, leading to unexpected charges.
In-App Purchases: Charges can occur from purchasing additional features or upgrades within the platform without being aware of the costs.
Multiple Accounts: Users may have multiple accounts and could get charged on an account they forgot they had.
Failed Cancellations: Some users report issues with the cancellation process not effectively stopping future charges.
Payment Information Auto-Save: If payment methods are saved within the app, users could be charged inadvertently for renewals.
Service Fees: Hidden fees or transaction charges related to specific services used within the app may lead to unexpected costs.
Bundled Services: Users might be enrolled in a package deal that includes charges for services they didn't intend to use.
Third-party Integrations: Using third-party services linked to the Express app may result in separate charges from those providers.
Promotional Offers: Some customers get charged due to miscommunication about promotional discounts and their terms.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the app.express.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the app.express.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with app.express.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Express Customer Service Info

If you need assistance, here's how you can get in touch with Express's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

customerservice@express.com

Site

https://www.express.com/shop/help/contact-us.jsp

Get help with your refund

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What other ways do charges from Express show up?

EXPRESS APP.EXPRESS.COM EXPRESS.COM 1PASSWORD-DDA EXP APP APP.PAYMENT SUBSCRIPTION EXPRESS SOFTWARE EXPRESS SERVICE FEE

The Easiest Way to Cancel Express

If you're frustrated trying to cancel your subscription, membership, or bill from Express—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.