Is AppFolio Charge fraud?

• Subscription Fees: Many users may see charges related to their subscription services for property management features offered by AppFolio.
• Service Fees: Charges for additional services such as background checks, tenant screenings, or lease agreements can appear on users' accounts.
• Late Fees: Landlords using AppFolio may charge late fees to tenants who miss payment deadlines, which could be reflected in users’ statements.
• Payment Processing Fees: There can be additional fees for processing online payments through the platform.
• Third-Party Integrations: Charges may occur from third-party services integrated into AppFolio, such as maintenance requests or insurance options.
• Data Migration Fees: If a user is transitioning from another platform, they may face charges related to importing data into AppFolio.
• Account Setup Fees: Some plans may include a one-time fee to set up the account and necessary integrations.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the appfolio.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the appfolio.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with appfolio.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.