Is AH Payment fraud?

• Subscription Services: Some users reported being charged for a subscription they might have inadvertently signed up for while booking their stay.
• Room Upgrades: Charges for upgrading to a premium room or additional services during the booking process.
• Incidental Charges: These can include charges for room service, mini-bar items, or other hotel amenities used during the stay.
• Cancellation Fees: Customers might incur fees if they cancel their reservation within the designated cancellation period.
• Late Checkout: Some guests have been charged for extending their checkout time beyond the standard.
• Deposits: Many users experienced charges related to incidental deposits held during their stay that were later released but may still show as transactions.
• Third-Party Bookings: If booked through third-party services, additional fees or service charges may appear, which can confuse customers.
• Currency Conversion Fees: International guests reported seeing additional charges related to currency conversion if they paid in a different currency than their credit card's home currency.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the arrivehotels.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the arrivehotels.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with arrivehotels.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.