Is ArriveHotels fraud?

• Subscription Fees: Customers may be charged due to automatic renewals of memberships or subscriptions they signed up for when booking.
• Room Reservations: Charges can occur if a booking is made through ArriveHotels, including deposits or full payment for accommodations.
• Additional Services: Fees may be incurred for extra services like cleaning, late checkout, or amenities that were opted for during the booking process.
• Incidental Charges: Guests might see charges related to damages or additional items consumed during their stay, such as mini-bar purchases.
• Cancellation Policies: If a booking is canceled outside of the free cancellation period, customers may be charged cancellation fees.
• Currency Conversion Fees: If transactions are processed in a different currency, customers may be charged extra due to conversion fees from their bank.
• Account Verification: A temporary charge might appear to verify the payment method used in booking, which is later refunded.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the arrivehotels.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the arrivehotels.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with arrivehotels.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.