Is Artssy fraud?

• Subscription Fees: Users may be charged for monthly or annual subscriptions that offer premium features, which can be difficult to cancel if not clearly communicated.
• One-Time Purchases: Charges can occur from users purchasing individual artworks or other services offered on the platform.
• Trial Period Charges: Some users reported being billed after a trial period ended, often without sufficient reminders from Artssy.
• Marketplace Fees: Artists using the platform might incur fees which could be passed onto customers in various ways.
• Hidden Charges: Some customers noticed unexpected fees during checkout that were not clearly itemized.
• Service Usage: Users utilizing additional services, such as promotions or enhanced visibility for their artworks, might incur costs associated with these features.
• Membership Upgrades: If customers unwittingly upgrade their membership tier, this may lead to higher charges.
• Failed Payment Attempts: Some users found that failed payment attempts led to multiple charges or fees related to resolving their account status.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the artssy.co via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the artssy.co refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with artssy.co, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.