What is "B21 Exchange"?
B21 is a platform that helps you buy, sell, and store cryptocurrencies easily. They offer subscriptions that let you access premium features, and you might see a bill from them if you're using one of their services. It's like having a crypto wallet with extra perks! Here's how you might see their charges on your statement:
- B21: This is the name of the merchant or service provider involved in the transaction.
- Exchange: Indicates that this transaction may involve an exchange service, likely related to currency or trading between assets.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from b21?
- Subscription Fees: Customers may subscribe to premium services that incur a monthly charge.
- Transaction Fees: Small fees can apply to transactions, especially in trading.
- Withdrawal Charges: Fees associated with cashing out or transferring funds.
- In-app Purchases: Additional features or assets may be available for purchase.
- Currency Conversion Fees: Charges for converting between currencies during transactions.
- Overdue Payments: Late fees may apply if there are outstanding balances.
- Account Maintenance Fees: Some accounts may have periodic maintenance fees.
- Promotional Charges: Users might mistakenly enroll in promotional offers that lead to charges.
If I see this charge, what should I do?
If you see this charge and arenât expecting it, you have various options.
First, try to contact the b21.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the b21.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with b21.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
b21 Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a companyâs terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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