Is Backroads Australia NZ fraud?

• Subscription Fees: Customers might see recurring charges if they signed up for a subscription service offered by Backroads Australia & New Zealand.
• Booking Fees: Many users report being charged fees related to booking accommodations or tours through the website.
• Merchandise Purchases: Charges may arise from purchasing merchandise or travel gear sold on the site.
• Cancellation Fees: Cancellation of a tour or service has led to users facing unexpected charges as per the cancellation policy.
• Additional Services: Users noted they were charged for optional services such as upgrades or guided tours that they selected during the booking process.
• Currency Conversion Fees: International users have mentioned seeing extra charges related to currency conversions on their credit card statements.
• Accidental Clicks: Some customers have reported issues with inadvertent purchases due to confusing website navigation.
• Promotional Offers: Participation in a promotional offer without clear terms can lead to charges if conditions are not met.
• Affiliate Links: Users sometimes encounter unexpected charges linked to third-party services accessed through affiliate links on the Backroads website.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the backroadsaunz.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the backroadsaunz.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with backroadsaunz.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.