Is BetterMe Subscription fraud?

• Subscription Renewals: Users often report being charged due to automatic renewal of their subscription plans, which they may not remember signing up for.
• In-App Purchases: Some customers mention unexpected charges related to in-app purchases or upgrades they initiated while using the app.
• Free Trials: Many users note being charged after a free trial period ended, sometimes without clear communication about the trial terms.
• Additional Features: Certain users have pointed out charges for unlocking special features or content that required additional payment.
• Account Mismanagement: Instances where users created multiple accounts led to confusion about subscriptions and resulted in double charges.
• Payment Method Issues: Errors or delays with the original payment method can lead to repeated attempts to charge the account, resulting in multiple charges on their statement.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the betterme via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the betterme refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with betterme, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.