Is Betterment fraud?

• Management Fees: Betterment charges an annual management fee, typically a percentage of the assets under management (AUM).
• Subscription Fees: Some users opt for premium features which may come with a monthly subscription fee.
• Transaction Fees: Charges may arise from specific transactions, such as trades or transfers that involve third-party services.
• Third-Party Services: If users utilize additional financial planning tools or services linked to their Betterment account, those may incur extra charges.
• Tax-Loss Harvesting: While often touted as a free service, it might indirectly lead to charges if there are implications for the user's tax situation.
• Withdrawal Fees: Some users report fees related to rushed withdrawals or wire transfers out of their Betterment accounts.
• Account Maintenance Fees: In certain situations, accounts with low balances might face maintenance fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the betterment.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the betterment.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with betterment.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.