Is br.coffee fraud?

• Subscriptions: Customers may have signed up for a subscription service, resulting in recurring charges for coffee or other products.
• Mobile App Purchases: Transactions made through the Black Rock Coffee Bar app can lead to charges for orders placed online.
• Catering Services: Users might have ordered catering for events, leading to one-time charges that may appear unexpectedly on their statements.
• Loyalty Program Fees: Some customers reported fees associated with loyalty program memberships or upgrades.
• Gift Cards: Purchases of gift cards can sometimes result in charges that customers do not immediately associate with an ongoing expense.
• Accidental Orders: Complaints have surfaced where customers accidentally placed multiple orders, resulting in unexpected charges on their accounts.
• Incorrect Billing: Some users have mentioned discrepancies in charges that need to be resolved with customer service.
• Promotional Offers: Signing up for introductory promotional offers may result in immediate charges once the trial period ends.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the br.coffee via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the br.coffee refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with br.coffee, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.