Is Brookdale fraud?

• Monthly Care Fees: Customers may be charged a monthly fee for assisted living services, which includes accommodations, meals, and medical support.
• Additional Service Charges: Charges may arise from extra services such as laundry, transportation, or specialized medical services not included in the base fee.
• Deposits: Some residents may see charges for security or reservation deposits when moving in.
• Subscription Services: Individuals might subscribe to additional activities or clubs offered within the community, resulting in additional monthly fees.
• Occupational Therapy or Rehabilitation: If residents use specific therapy services, these can incur extra charges on their accounts.
• Meal Plan Upgrades: Enhanced meal options or special dietary needs may lead to higher fees than the standard meal plan.
• Late Fees: Customers may face penalties for late payments, leading to unexpected charges on their statements.
• Insurance Co-Pays: Charges may appear due to insurance co-pays or uncovered medical services rendered to residents.
• Move-Out Charges: Fees could be assessed when a resident leaves, especially if the unit requires repairs or cleaning.
• Promotional Offers: Some individuals may be charged after a promotional period ends, where the service turns to the regular rate.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the brookdaleliving.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the brookdaleliving.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with brookdaleliving.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.