Is Brookdale Care fraud?

• Monthly Residence Fees: Customers might see recurring charges for monthly rent or living expenses related to their stay at a Brookdale facility.
• Additional Care Services: Charges can arise from personalized care services that residents require, which may not be included in the standard package.
• Dining Services: Some facilities offer meal plans or dining services that could lead to additional charges based on usage.
• Activity Fees: Participation in enrichment programs or activities may incur separate fees, which can appear as charges on invoices.
• Deposit and Move-in Fees: Initial charges may include deposits or one-time move-in fees that are assessed at the start of tenancy.
• Subscriptions to Additional Services: Residents or their families may subscribe to extra services, like transportation or personal assistance, leading to further charges.
• One-time Purchases: Some residents might make purchases from onsite shops or services, contributing to unexpected charges.
• Late Fees: Failure to pay on time can result in added late fees to the customer's bill, which they might not have anticipated.
• Insurance Charges: Some facilities may require insurance, leading to additional costs that show up as charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the brookdaleliving.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the brookdaleliving.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with brookdaleliving.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.