Is Brookdale Services fraud?

• Monthly Service Fees: Many users report being charged recurring fees for services provided, such as assisted living or memory care facilities.
• One-time Admission Fees: Initial fees for establishing residency, which can vary by location and service level, may appear on billing statements.
• Subscription Services: Some residents may sign up for additional services, like activities or transportation, that incur separate charges.
• Late Payment Fees: Delays in payment can lead to added fees, which customers have noted in their experiences.
• Deposit Deductions: Some users have mentioned that part of their deposits were deducted for various reasons, including property damage or unpaid services.
• Unclear Billing Practices: A number of discussions indicate confusion over charges with no clear explanation, often due to lack of communication from the facility.
• Products Purchased: Charges may arise from additional products or medications ordered through Brookdale without clear agreement on costs.
• Administrative Fees: Fees for paperwork processing or administrative tasks have been reported by some users.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the brookdaleliving.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the brookdaleliving.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with brookdaleliving.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.