Is Burger City fraud?

• Food Purchases: Customers may see charges from Burger City Grill for actual food orders placed through their website or app.
• Delivery Fees: If a customer orders for delivery, additional fees may apply, resulting in higher charges on their credit card.
• Service Fees: Some users reported unexpected service fees added during the checkout process.
• Subscription Services: Customers who signed up for any sort of subscription or loyalty program may notice recurring charges.
• Incorrect Billing: In some instances, users have experienced incorrect billing due to a glitch in the ordering system.
• In-app Purchases: If they used the app to place an order, charges could stem from in-app promotions or add-ons they selected.
• Gift Cards: Users purchasing or redeeming gift cards might see transactions reflected on their statement.
• Multiple Transactions: Customers sometimes place multiple orders, leading to several charges if they are not aware of their ordering history.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the burgercitygrill.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the burgercitygrill.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with burgercitygrill.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.