Is "CASCADE.COM" fraud?

The Guide to Understanding Why You Were Charged By “CASCADE.COM” and What To Do About It (cascade.com)

Published

December 14, 2025

Updated

December 15, 2025

What is "CASCADE.COM"?

Cascade helps you manage your subscriptions and bills in one easy place. It's a handy tool for keeping track of all your recurring payments, ensuring you never miss a due date. If you see a charge from Cascade on your statement, it’s likely linked to a subscription or service you’re using through them.

CASCADE: The name of the merchant or company involved in the transaction.
COM: Indicates that this is a commercial transaction, often suggesting an online purchase or service.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Cascade?

Subscription Services: Customers may be charged for recurring subscription services they signed up for, such as software or premium features.
One-Time Purchases: Charges might arise from one-time purchases made on the website for products or services.
Trial Periods: Users may forget to cancel their trial subscriptions, resulting in automatic charges once the trial period ends.
Additional Fees: Some users report unexpected additional fees related to features or services that were not clearly disclosed during the purchase.
Account Upgrades: Charges can come from upgrading to a more expensive account level, which may automatically renew if not canceled.
In-App Purchases: Users of mobile applications associated with Cascade might encounter charges for in-app purchases related to premium content or features.
Marketplace Transactions: Fees can occur from transactions made on any marketplace features offered by Cascade, such as purchasing specific event tickets or merchandise.
Customer Support Fees: Some forums mention charges related to premium customer support services that users may not be fully aware of.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the cascade.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cascade.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cascade.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Cascade Customer Service Info

If you need assistance, here's how you can get in touch with Cascade's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

1-800-274-4000

support@cascade.com

Site

https://www.cascade.com/contact

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What other ways do charges from Cascade show up?

CASCADESERVICES CASCADESHOP CASCADEPAYMENT CASCADEONLINE CASCADEAPP CASCADEHELP CASCADEPURCHASE CASCADESUBSCRIPTION CASCADE-1PASSWORD CASCADE-DDA-PIN-POS CASCADE-CHECKOUT CASCADE-TRANSACTION

The Easiest Way to Cancel Cascade

If you're frustrated trying to cancel your subscription, membership, or bill from Cascade—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.