Is Supercell fraud?

• In-App Purchases: Many users report being charged for buying in-game currency or items that enhance gameplay.
• Subscription Services: Users may subscribe to premium features or memberships, resulting in recurring charges.
• Trial Period Charges: Some players noted being charged automatically after a trial period for a subscription they may have forgotten to cancel.
• Failed Payment Attempts: Occasionally, users find that failed payments are retried, leading to unwanted charges appearing on their accounts.
• Multiple Accounts: Players may accidentally create multiple accounts and get charged for purchases made on each, not realizing they had another account.
• Ads Removal: Opting to remove ads through a payment option can lead to unexpected charges if not clearly understood.
• Misunderstanding of Costs: Some users express confusion over pricing, such as assuming a feature is free when it is not, resulting in unplanned charges.
• Family Sharing Issues: Charges may arise due to family sharing settings, where transactions made by one account are billed to another user's account.
• Gift Card Redeeming: Users redeeming gift cards may see charges if multiple entries were made or linked to their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the castlecrush.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the castlecrush.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with castlecrush.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.