Is CASUAL INC fraud?

• Subscription Services: Many users reported subscribing to Casual's services which can lead to recurring charges. If a user forgets to cancel a trial or monthly subscription, they might see unexpected charges.
• In-App Purchases: Casual may offer features or enhancements through in-app purchases. Users who opt for these features can incur charges without realizing it.
• Account Upgrades: Charges might stem from upgrading an account to a premium version, enabling additional functionalities that are not available in the free version.
• Unused Trials: Some users experienced charges after trial periods for services they thought were free; they didn't cancel before the trial ended.
• Multiple Accounts: Individuals using multiple accounts sometimes found charges they didn't recognize; they may have forgotten about subscriptions linked to other emails.
• Family or Shared Accounts: In cases where family members use shared accounts, one user might make purchases that lead to charges viewed by others.
• Currency Conversion Fees: Users reported additional charges due to currency conversion when making purchases, which can be misinterpreted as additional fees from Casual.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the casual.pm via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the casual.pm refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with casual.pm, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.