Is "CIRCULY IO" fraud?

The Guide to Understanding Why You Were Charged By “CIRCULY IO” and What To Do About It (circuly.io)

Published

September 13, 2025

Updated

September 14, 2025

What is "CIRCULY IO"?

Circuly helps businesses manage their subscriptions and billing smoothly. If you've signed up for a service that charges you regularly, you might see Circuly's name on your bank statement, as they handle these payments for various companies. They make sure that everything from setting up subscriptions to handling payments is easy and clear for both businesses and their customers.

CIRCULY: The name of the merchant or company where the transaction took place.
IO: This typically refers to the type of transaction, indicating it is a direct charge or online payment.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from circuly?

Subscription Fees: Many users report being charged for a recurring subscription that they signed up for, often without clear reminders about the renewal date.
Trial Period Charges: Users might find charges after a free trial period has ended, sometimes not realizing they agreed to automatic payments.
Additional Services: Charges can occur for additional services or products that were added during the subscription process, leading to unexpected fees.
Content Purchases: Some users may have made one-time purchases or rentals of content which can lead to charges appearing on their statements.
Account Upgrades: Upgrading to a premium tier service can result in immediate charges, which some users may overlook during the process.
Family Plan Additions: Users adding family members to their plan might not realize that this would incur extra charges.
Payment Processing Issues: Users have experienced duplicate charges due to processing errors during payment, leading to confusion about what is being billed.
Currency Conversion Fees: If users are outside the primary currency region, they may see additional charges from their bank related to currency conversion.
Refund Processing: Delays or errors in refunds can result in temporary charges appearing on accounts during the process.
Inactivity Charges: Some discussions point to inactivity leading to fees, as companies might charge for maintenance of accounts that are not active.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the circuly.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the circuly.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with circuly.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

circuly Customer Service Info

If you need assistance, here's how you can get in touch with circuly's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@circuly.io

Site

https://circuly.io/contact

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What other ways do charges from circuly show up?

CIRCULY CIRCULY.IO CIRCULY-PAYMENT CIRCULY-SUBSCRIPTION CIRCULY-TRANS CIRCULY-CHARGE CIRCULY-ONLINE CIRCULY-DDA CIRCULY-POS CIRCULY-RECURRING CIRCULY-SERVICE CIRCULY-APP

The Easiest Way to Cancel circuly

If you're frustrated trying to cancel your subscription, membership, or bill from circuly—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.