Is CITIZENSDEBT fraud?

• Subscription Services: Some customers may have signed up for a monthly subscription that includes debt relief services.
• Initial Fees: Many users reported being charged an upfront fee for consultation or services to begin the debt relief process.
• Document Preparation Fees: Charges may occur for services related to preparing necessary documents for debt relief applications.
• Monthly Maintenance Fees: Users might experience monthly charges for ongoing support or account management related to their debt relief plan.
• Additional Services: Some may have opted for extra services, such as credit monitoring or educational resources, which result in additional fees.
• Failed Payment Processing: There might be charges related to failed payment attempts or late fees if a payment did not go through as scheduled.
• Referral Fees: Users may be charged if they referred others to the service as part of a promotional program.
• Upsells: Customers have reported being upsold on more expensive plans or services after initial contact.
• No Clear Cancellation Policy: Many complaints stem from unclear cancellation procedures, leading to continued charges even when customers believed they had canceled.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the citizensdebtrelief.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the citizensdebtrelief.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with citizensdebtrelief.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.