Is CFB fraud?

• Monthly Fees: Customers often report seeing monthly maintenance fees for their accounts, which can occur if they do not meet certain balance requirements.
• Overdraft Charges: Many users mention incurring charges due to overdrawing their accounts without sufficient funds to cover purchases.
• ATM Fees: Charges may appear for using ATMs outside of the bank's network, as these transactions typically incur additional fees.
• Subscription Services: Users have noted unexpected charges associated with recurring subscriptions linked to their accounts, which can be easy to overlook.
• Credit Card Purchases: Some customers have reported foreign transaction fees or other charges appearing after international purchases.
• Wire Transfer Fees: If users initiate wire transfers, they may see fees applied for that service, which can vary based on domestic vs. international transfers.
• Check Order Charges: Customers have commented on fees for ordering checks, which is a common service charge.
• Loan Payment Fees: Payments made on loans can sometimes generate additional charges, particularly if they are made after the due date.
• Account Insufficient Funds Fees: Charges are common when transactions are attempted but fail due to insufficient funds.
• Foreign Transaction Fees: Users reported charges for transactions made in foreign currencies that trigger additional fees.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the citizensfb.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the citizensfb.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with citizensfb.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.