Is Citrus fraud?

• Subscription Fees: Users may be charged for monthly or yearly subscription plans that provide access to premium features.
• In-App Purchases: Some users report charges for additional features or enhancements that require one-time purchases within the app.
• Service Usage: Charges may arise from utilizing specific services or functionalities that are not included in the free tier.
• Trial Period Conversions: Users who sign up for a trial period might automatically be enrolled in a paid plan once the trial ends.
• Connected Accounts: Charges can occur if Citrus is linked to other financial accounts or subscriptions that incur fees.
• Accidental Upgrades: Some users have mentioned unintentionally upgrading to a paid plan due to confusion in the app interface.
• Failed Payment Attempts: Re-attempts at payment for a previous failure might show up as new charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the citrus.ai via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the citrus.ai refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with citrus.ai, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.