Is CLEANKOALA.COM fraud?

• Subscription Enrollment: Customers may unknowingly sign up for a subscription service, which leads to recurring charges on their accounts.
• Trial Period Expiration: Some users report being charged after a free trial ends, often because they did not cancel before the trial period concluded.
• One-Time Purchases: Charges may appear due to a one-time purchase for cleaning supplies or services that customers ordered.
• Service Charges: Users might be charged for specific cleaning services requested, including deep cleaning or special add-ons that were not initially clear.
• Inadvertent Clicks: Customers have mentioned accidental clicks leading to purchases, especially when navigating the website or app quickly.
• Family or Shared Accounts: Charges could be incurred by family members or roommates who use a shared account to book services without clear communication.
• Cancellation Issues: Customers may still see charges even after attempting to cancel their service, possibly due to miscommunication or technical errors.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the cleankoala.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the cleankoala.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cleankoala.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.