What is "CLEO"?
Cleo Finance helps you keep track of your money by managing subscriptions and bills all in one place. They show you what you're paying for each month and help you decide whether to keep or cancel those subscriptions. If you see a charge from them, it’s likely related to the services they offer for managing your finances.
- CLEO: The merchant name or company identifier, which indicates the business where the transaction took place.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from cleo?
- Subscription Fees: Users may be charged if they have subscribed to Cleo’s premium service, which offers additional features.
- In-app Purchases: Charges can occur due to purchases made within the app, such as personalized financial advice or coaching.
- Bank Fees: Some users reported being charged bank transaction fees when linked to Cleo, depending on their bank policies.
- Overdraft Fees: Users may incur overdraft charges if they used Cleo to manage funds and their account went into the negative.
- Currency Exchange Rates: International transactions might result in additional fees due to currency conversion, which some users have experienced.
- Payment Processing Fees: Charges can arise from credit card payments or when using third-party payment processors linked with Cleo.
- Recurring Payments: Users may forget to cancel certain recurring payments that they set up through Cleo, resulting in unexpected charges.
- Account Verification: Occasionally, charges can occur during the account verification process, depending on the user's bank and transaction limits.
If I see this charge, what should I do?
If you see this charge and aren’t expecting it, you have various options.
First, try to contact the cleo.finance via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the cleo.finance refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cleo.finance, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
cleo Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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