What is "CCI"?
Cryo-Cell International is a company that specializes in stem cell storage for families. They offer services to collect and preserve umbilical cord blood and tissue for future medical use. If you see a charge from them, it's likely part of a subscription for storing these precious cells to help protect your child's health down the line.
- CCI: This stands for "Customer Card Information" and indicates that the transaction involves customer-related card data.
- Customer: This refers to the individual making the purchase, emphasizing that the transaction is linked to a specific customer.
- Card: This points to the payment card (like a credit or debit card) that is used for the transaction.
- Information: This signifies that the details related to the transaction, such as amount, date, and merchant, are being recorded.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Cryo-Cell International?
- Annual Storage Fees: Many customers report being charged for yearly storage of their cord blood or tissue samples.
- Membership Subscriptions: Users have mentioned signing up for plans that include monthly or annual fees.
- Processing Fees: Initial setup often includes one-time fees for processing samples which can lead to unexpected charges.
- Service Upgrades: Some customers have upgraded their services, leading to higher charges than anticipated.
- Late Payment Fees: Delays in payment can result in additional charges as reported by several users.
- Product Purchases: Purchasing kits or related products for sample collection can show on statements as charges.
- Service Usage: Charges can occur if additional services, such as retrieval or testing of samples, are requested.
- Cancellation and Re-Enrolment: Some users have faced unexpected fees when canceling and later re-enrolling in services.
If I see this charge, what should I do?
If you see this charge and arenāt expecting it, you have various options.
First, try to contact the cryo-cell.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the cryo-cell.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with cryo-cell.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Cryo-Cell International Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a companyās terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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