Is DealerRater Payment fraud?

• Subscription Services: Users have reported being charged for recurring subscription plans for premium services offered by DealerRater without clear communication during sign-up.
• Promotional Offers: Some customers misunderstood promotional offers and ended up signing up for a service that resulted in charges after a trial period.
• Listings and Advertising Fees: Dealers may incur charges for enhanced listings or advertising options on DealerRater, leading to unexpected costs on their accounts.
• Transaction Fees: Charges might occur for specific transactions, such as customer reviews or leads that are provided to dealerships.
• Account Upgrades: Users sometimes upgrade their accounts for additional features, which can lead to higher fees than anticipated.
• Inactive Account Fees: Some have reported being charged for having an inactive account, which was not explicitly stated in the terms and conditions.
• Customer Service Issues: Miscommunication or lack of clarity when contacting customer service can lead to misunderstandings regarding billing, resulting in charges that users did not expect.
• Refund Delays: Users seeking refunds for services not utilized or canceled might experience delays, leading to lingering charges on their accounts.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the dealerrater.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the dealerrater.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with dealerrater.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.