Is Deezer fraud?

• Subscription Fees: Customers may be charged monthly for their subscription plan, such as Deezer Premium or Deezer Family, which provides access to ad-free music streaming.
• Free Trial Expiration: Users who signed up for a free trial may be charged automatically once the trial period ends if they do not cancel the subscription in time.
• In-App Purchases: Some users may have made additional purchases within the app for features or content not included in their regular subscription.
• Multiple Accounts: Mistakenly using multiple accounts or family plans can lead to unexpected charges if users forget they are signed up on more than one plan.
• Payment Method Issues: Failure to update payment information or expired credit cards can cause the service to attempt charges again, sometimes resulting in additional fees.
• Currency Fluctuations: International users might see changes in charges due to currency conversion rates or regional pricing variations.
• Promotional Offers: Users who signed up for limited-time promotional offers may see charges once the promotional period ends.
• Account Sharing: Sharing accounts can create confusion about who is responsible for payments, leading to unexpected charges for one party.
• Conversion Errors: Some users report incorrect charges or overcharges due to errors in the billing system.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the deezer.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the deezer.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with deezer.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.