Is "MSFT*Subscription" fraud?

The Guide to Understanding Why You Were Charged By “MSFT*Subscription” and What To Do About It (designer.microsoft.com)

Published

December 5, 2025

Updated

December 8, 2025

What is "**MSFT*Subscription**"?

At designer.microsoft.com, Microsoft provides a variety of subscription services that help you create and manage designs easily. If you sign up for a service, you might notice a charge on your billing statement, which typically relates to tools like graphic design software or templates. It's great for anyone looking to enhance their creative projects without needing a lot of technical know-how.

MSFT: The merchant name, which in this case is Microsoft, the company associated with this transaction.
Subscription: Indicates that this transaction is for a recurring payment, often related to a service or product that you regularly pay for, like software or a membership.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Microsoft?

Active Subscriptions: Users often report charges due to recurring subscription services they have signed up for, such as Microsoft 365.
Purchases for Assets: Charges may occur for purchasing digital assets or products made available through designer.microsoft.com.
Trial Conversions: Some users noted being charged after their free trial ended and the subscription automatically converted to a paid plan.
Multiple Accounts: Users sometimes mention forgetting about accounts that have subscriptions tied to them, resulting in unexpected charges.
One-Time Fees: Charges might arise from one-time services or features unlocked within the designer platform.
Family Sharing Plans: Charges can appear when family members use shared accounts or subscriptions that incur fees.
Payment Information Errors: Users have experienced unauthorized charges due to previously saved payment methods or accounts being hacked.
Inactivity Fee: Some forums mentioned charges due to inactivity or not canceling a service on time.
Currency Conversion Fees: International users may see unexpected charges due to currency conversion fees when transactions are made in different currencies.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the designer.microsoft.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the designer.microsoft.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with designer.microsoft.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Microsoft Customer Service Info

If you need assistance, here's how you can get in touch with Microsoft's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

1-800-642-7676

support@microsoft.com

Site

https://support.microsoft.com/en-us/contactus/

Get help with your refund

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What other ways do charges from Microsoft show up?

MICROSOFT MSFT MICROSOFT *DESIGNER MICROSOFT *SUBSCRIPTION MS DESIGNER SERVICE MICRSFT DESIGNER M 345678910123 DESIGNER.MICROSOFT.COM 1PASSWORD DDA MICROSOFT PAYMENT MCDPAYMENT MICRSFT-LIC MICROSOFT STORE MCRSOFT *RECURRING MICROSOFT-STORE

The Easiest Way to Cancel Microsoft

If you're frustrated trying to cancel your subscription, membership, or bill from Microsoft—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.