Is Digen Subscription fraud?

• Subscription Plans: Users may be charged for recurring subscription plans they signed up for, which might include monthly or annual fees.
• Premium Features: Charges could arise from users opting for premium features or enhancements beyond the standard offerings.
• In-App Purchases: Some users reported unexpected charges from in-app purchases that they made for additional services or content.
• Trial Conversions: Users on trial accounts might be automatically converted to paid subscriptions if they don't cancel before the trial period ends.
• Multiple Accounts: Individuals with multiple accounts may not realize they are being billed on different accounts, leading to unexpected charges.
• Usage Fees: Some users might incur charges based on the amount of service they’ve used, particularly for services that charge based on usage metrics.
• Payment Errors: There are instances where users experienced incorrect charges due to payment processing errors or system glitches.
• Expired Payment Methods: If a credit card expires and is not updated, charges may reattempt and fail, leading to confusion about the status of the account.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the digen.ai via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the digen.ai refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with digen.ai, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.