Is "DIGITAL TWINNERS" fraud?

The Guide to Understanding Why You Were Charged By “DIGITAL TWINNERS” and What To Do About It (digitaltwinners.io)

Published

December 26, 2025

Updated

December 29, 2025

What is "DIGITAL TWINNERS"?

Digital Twinners connects your physical experiences to the digital world, helping you create virtual versions of yourself or your belongings. They offer subscription services that allow you to maintain and customize these digital representations. If you see a charge from them, it’s likely for your ongoing subscription, giving you access to their unique digital services.

DIGITAL: Refers to something that exists in electronic form, often associated with online services or products.
TWINNERS: This likely suggests a connection to the concept of 'twins' or pairing, potentially indicating a service that involves mirroring or replicating something in digital form.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Digital Twinners?

Subscription Fees: Many users reported being charged for monthly or yearly subscriptions they signed up for on Digital Twinners.
In-App Purchases: Charges may occur due to optional in-app purchases for additional features or content that users may have selected.
Trial Period Transition: Users noted unexpected charges after trial periods ended, indicating they may not have canceled in time before the subscription began.
Recurring Billing: Some customers faced issues with recurring billing, where they were charged automatically without clear notifications.
Service Upgrades: Charges could arise from upgrading to premium services, which may not have been fully disclosed at the time of upgrade.
Accidental Purchases: Users mentioned accidentally clicking on buy options or misinterpreting buttons that led to unintended charges.
Add-On Features: Additional features or functionalities may come with extra costs, and users might not have been aware of these add-ons.
Foreign Transaction Fees: Some reported charges including foreign transaction fees if they were using the service from outside their home country.
Delayed Charges: A few users experienced delayed charges that appeared unexpectedly days or weeks after initial sign-ups or usage.
Billing Discrepancies: Some customers have raised concerns over unclear billing practices that lead to unexpected charges in their accounts.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the digitaltwinners.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the digitaltwinners.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with digitaltwinners.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Digital Twinners Customer Service Info

If you need assistance, here's how you can get in touch with Digital Twinners's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@digitaltwinners.io

Site

https://digitaltwinners.io/contact

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What other ways do charges from Digital Twinners show up?

DIGITAL-TWINS DIGITALTW DT-PAYMENT DT-TRANSACTION DIGITALTWIN-CHARGE 1PASSWORD-TRANS 1PASSWORD-SUBSCRIPTION DIGITALTW-LTD TWINNER-PAY TWINNER-DDA

The Easiest Way to Cancel Digital Twinners

If you're frustrated trying to cancel your subscription, membership, or bill from Digital Twinners—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.