Is "DoorDash" fraud?

The Guide to Understanding Why You Were Charged By “DoorDash” and What To Do About It (doordash)

Published

August 31, 2025

Updated

September 1, 2025

What is "DoorDash"?

DoorDash is a food delivery service that lets you order from local restaurants right to your door. They also offer a subscription called DashPass, which gives you free delivery and discounts on orders for a monthly fee. If you're seeing a charge from DoorDash, it may be for your food orders or your DashPass subscription.

DoorDash: The name of the company or service where the transaction took place, known for delivering food from restaurants to your home.
DDA: This refers to the type of bank account used to make the payment, specifically a Demand Deposit Account where users can withdraw or deposit money easily.
PIN POS: Indicates that the transaction was completed using a Point of Sale system where you may have entered a Personal Identification Number for payment verification.
PUR: Stands for "Purchase," meaning that this was a transaction where money was spent to buy something, in this case, food delivery.
CD2887: This is a unique reference number for the transaction, which can help identify the specific purchase if needed.
123 MAIN ST: The address of the restaurant or merchant from which the food was delivered, helping you identify where your order came from.
XXXXXXXXXXXX: This represents the masked account or card number used for the payment, which keeps your card details private and secure.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from doordash?

Pricing: DoorDash delivery fees typically range from $0.99 to $8.99 depending on the restaurant and distance.

Reasons how people charge from DoorDash:

Delivery Fees: Higher charges for longer distances.
Service Fees: Added to each order, usually a percentage of the subtotal.
Peak Pricing: Increased rates during busy times or high demand.
Small Order Fees: Extra charge for orders under a certain amount.
Promotion and Discounts: Users often leverage promotions to offset costs.
Subscription Costs: DashPass subscribers pay a monthly fee for reduced delivery fees.
Tips: Encourage tipping delivery drivers directly through the app.
Restaurant Price Markups: Some restaurants increase prices on DoorDash compared to in-store prices.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the doordash via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the doordash refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with doordash, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

doordash Customer Service Info

If you need assistance, here's how you can get in touch with doordash's support team.

Phone

1-855-431-0459

support@doordash.com

Site

https://help.doordash.com/

Get help with your refund

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What other ways do charges from doordash show up?

DoorDash DoorDash Inc Doordash.com DDASH Doordash Delivery DoorDash Services DoorDash Payment

The Easiest Way to Cancel doordash

If you're frustrated trying to cancel your subscription, membership, or bill from doordash—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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