Is "DUET APP SUBSCRIPTION" fraud?

The Guide to Understanding Why You Were Charged By “DUET APP SUBSCRIPTION” and What To Do About It (duetapp.net)

Published

September 3, 2025

Updated

October 31, 2025

What is "DUET APP SUBSCRIPTION"?

DuetApp is a handy tool that helps you manage your subscriptions and track your bills in one place. It's great for keeping an eye on what you're paying for each month, so you never miss a payment or get surprised by unexpected charges. With DuetApp, you can stay organized and make sure you're getting the most out of your subscriptions. If you see a charge from them, it’s likely for their subscription service that helps you keep everything in check.

DUET: The name of the app or service you are subscribing to.
APP: Indicates that this transaction is related to a mobile application.
SUBSCRIPTION: Refers to a recurring payment for accessing the app's features or services.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from duetapp?

Subscription Fees: Many users report being charged for monthly or yearly subscriptions that may have been auto-renewed without their explicit consent.
In-App Purchases: Charges often come from in-app purchases made for additional features or content that users may have inadvertently enabled.
Trial Period Charges: Some users experience charges once their trial period ends, which may not have been clearly communicated during sign-up.
Family Sharing Accounts: Users on family sharing plans may see charges reflecting purchases made by other family members using the same account.
Payment Processing Errors: Occasional errors in payment processing can lead to duplicate charges appearing on user accounts.
Upgrade Charges: Charges can also arise from accidental upgrades to a higher-tier subscription that users didn't intend to select.
Usage of Certain Features: Some users are charged for using specific features that are not included in the basic app access, not clearly articulated at signup.
Expired Payment Methods: Attempted transactions on expired payment methods can sometimes result in temporary charges or attempts that show up in statements.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the duetapp.net via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the duetapp.net refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with duetapp.net, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

duetapp Customer Service Info

If you need assistance, here's how you can get in touch with duetapp's support team.

Phone

The phone is not available.

support@duetapp.net

Site

https://duetapp.net/contact

Get help with your refund

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What other ways do charges from duetapp show up?

DUETAPP DUET DUETAPP.NET DUETAPP-SUBSCRIPTION DUET-APP-PAYMENT DUETAPP-SERVICE DUETAPP-ONLINE-PAYMENT DUETAPP-RECURRING DUET-APP-CHARGE DUETAPP-TRANSACTION DUETAPP-20123-XXXX

The Easiest Way to Cancel duetapp

If you're frustrated trying to cancel your subscription, membership, or bill from duetapp—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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