Is Energymart fraud?

This article and service are not officially affiliated with Energy Mart Stores

The Guide to Understanding Why You Were Charged By “Energymart” and What To Do About It (energymartstores.com)

Bella Khan, Subscription Cancellation Expert

Published February 1, 2026

Last updated February 1, 2026

1 min read

What is "Energymart"?

Energy Mart Stores is a company that helps you manage your energy needs, offering services like energy supply and billing solutions. If you signed up for one of their plans, you might notice a charge from them on your statement, which is for your monthly energy service. They also simplify the process of tracking your energy usage and costs, making it easier for you to stay on top of your bills.

Energymart: The name of the store or company where the purchase was made.
Transaction: Refers to the action of buying something at the store.
Purchase: Indicates that money has been spent to buy goods or services.
Card: Refers to the payment method used, typically a credit or debit card.
Date: The time when the transaction occurred, helping you track when you made the purchase.
Amount: The total cost of the items or services bought during the transaction.
Location: The city or area where the store is located, providing context for where you shopped.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Energy Mart Stores?

Recurring Subscriptions: Customers might have accidentally signed up for a subscription that automatically charges them at regular intervals.
One-Time Purchases: Charges could stem from single transactions for products or services they ordered from Energy Mart Stores.
Service Fees: Some users noted unexpected service fees linked to delivery or installation services.
Account Setup Charges: Charges related to the creation of an account that some may not recall agreeing to could appear on their statements.
Free Trials: Users may have enrolled in a free trial that subsequently transitioned to a paid service without clear notifications.
Unauthorized Transactions: Instances of fraudulent use of accounts have been reported, leading to unrecognized charges.
Cancellation Fees: Customers may incur charges related to canceling subscriptions or services before the end of the commitment period.
Equipment Rental Fees: Charges for rented equipment that some did not realize they had agreed to when signing up for a service.
Tax and Handling Fees: Additional charges related to taxes and shipping that may not have been clearly disclosed at the time of purchase.

If I see this charge, what should I do?

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the energymartstores.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the energymartstores.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with energymartstores.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Energy Mart Stores Customer Service Info

If you need assistance, here's how you can get in touch with Energy Mart Stores's support team.

Phone

The phone is not available.

support@energymartstores.com

Site

https://energymartstores.com/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

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What other ways do charges from Energy Mart Stores show up?

ENERGY MART ENERGY MART STORES EM STORE ONLINE ENERGY MART PURCHASE ENERGY MART PAYMENT EM-POS ENERGY MART DDA ENMRT-XXXXX ENERGYMRT-XXXXXX ENERGY MART INC.

The Easiest Way to Cancel Energy Mart Stores

If you're frustrated trying to cancel your subscription, membership, or bill from Energy Mart Stores—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.