Is Exception fraud?

• Subscription Fees: Many users have reported monthly charges for ongoing subscriptions they may have forgotten about or did not realize they had signed up for.
• Trial Period Conversions: Some customers mentioned being automatically charged when a free trial period ended, which they weren’t aware of.
• One-time Purchases: Charges could also stem from one-time purchases made on the platform, particularly if they were not clear about the costs beforehand.
• In-app Services: Users have noted charges for additional features or services within the app that can sometimes be easy to overlook.
• Accidental Renewals: There are cases where users unintentionally renewed a subscription due to a lack of clear notifications or reminders.
• Multiple Accounts: Some people found unexpected charges due to having multiple accounts and forgetting which one they had subscribed to.
• Shared Accounts: Charges could occur from family or friends using a shared account without the primary user's knowledge.
• Promotional Offers: Customers reported being charged after opting into promotional offers that turned into ongoing paid subscriptions.
• Misleading Pricing: Instances of unclear pricing structures that led users to unintentionally incur charges.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the exception.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the exception.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with exception.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.