Is FS Online Order fraud?

• Orders for Food - Customers may see charges due to online orders placed for food items through the Fat Shack website or app.
• Delivery Fees - Additional delivery charges can apply based on location or if the customer opts for express delivery services.
• Subscription Services - If users sign up for a subscription (if offered), they may incur recurring charges until canceled.
• Sweet Treat Add-Ons - Charges may also arise from adding desserts or special items to an order.
• Lost Promotional Offers - Users may accidentally miss out on discounts, resulting in a higher charge than expected.
• Multiple Orders - Customers may not realize they have placed multiple orders in a short time, leading to multiple charges.
• Menu Customizations - Adjusting menu items, such as toppings or sides, may increase the total cost of the order.
• Tips for Delivery Drivers - If gratuities are added during the checkout process, they will reflect on the final charge.
• Transaction Errors - Occasionally, users report charges that may be the result of processing errors or double charges on their payment method.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the fatshack.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the fatshack.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with fatshack.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.