Is "FIT NYC" fraud?

The Guide to Understanding Why You Were Charged By “FIT NYC” and What To Do About It (fitny.com)

Published

December 4, 2025

Updated

December 6, 2025

What is "FIT NYC"?

Fit NY is a wellness platform that offers a variety of fitness and nutrition resources, including personalized workout plans and healthy meal guides. They have subscription services that allow users to access these resources, which is why you might notice a billing charge from them. It's great for anyone looking to get fit and maintain a healthy lifestyle!

FIT: This refers to the fitness-related nature of the transaction or the type of service provided, indicating it might be associated with exercise or health.
NYC: This indicates the location of the transaction, specifically New York City, suggesting that the service or product was obtained there.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Fit NY?

Membership Subscriptions: Many users report being charged for recurring monthly or annual memberships, which may have been set up unintentionally or forgotten after a trial period.
Premium Services: Charges may occur for premium features that users opted into, such as personal training sessions or specialized workout plans.
In-app Purchases: Customers have mentioned charges related to in-app purchases for additional features, virtual goods, or merchandise.
Account Upgrades: Users may encounter unexpected charges if they upgrade their accounts to access higher-tier features or services.
Cancellation Issues: Some customers experienced charges after attempting to cancel their subscriptions, often due to misunderstanding the cancellation process.
Free Trials: Many report being charged after a free trial period ends, often without clear communication regarding the terms of the trial.
Family or Group Plans: Shared accounts can lead to unexpected charges for additional users added to the plan without the main account holder’s consent.
Incorrect Billing: Users have mentioned billing errors, where they were charged incorrectly for services they did not use.
Promotional Offers: Some have been charged due to signing up for promotional offers that later resulted in charges once the promotion expired.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the fitny.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the fitny.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with fitny.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Fit NY Customer Service Info

If you need assistance, here's how you can get in touch with Fit NY's support team.

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Phone

The phone is not available.

support@fitny.com

Site

https://www.fitny.com/contact

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What other ways do charges from Fit NY show up?

FITNY FIT NY FITNY.COM Fit NY Fitny FitNY Subscription FITNY MEMBERSHIP FITNY CUSTOMER FITNY SERVICES FITNY ONLINE FITNY PAYMENT FITNY PURCHASE FITNY RENEWAL

The Easiest Way to Cancel Fit NY

If you're frustrated trying to cancel your subscription, membership, or bill from Fit NY—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.