Is FRANKLY.COM fraud?

• Subscription Services: Many users reported automatic charges from Frankly due to recurring subscription fees that they may not have fully understood or forgotten about after signing up.
• Premium Features: Some users mentioned being charged for accessing premium features or content that required an additional purchase beyond the standard service.
• In-App Purchases: A number of users discussed experiencing unexpected charges from in-app purchases that they made while using the Frankly platform.
• Trial Period Conversion: Several users indicated that they were charged after a free trial period ended, which they had not canceled in time, resulting in an automatic transition to a paid subscription.
• Multiple Accounts: Users have noted charges due to having multiple accounts and accidentally subscribing to the service on more than one account.
• Hidden Fees: Some reports highlighted confusion over hidden fees not clearly disclosed at the point of sale, leading to unexpected charges on their statements.
• Service Upgrades: Customers mentioned charges resulting from upgrading services or plans without fully realizing the cost implications.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the frankly.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the frankly.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with frankly.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.