Is FreeDelivery fraud?

• Subscription Fees: Users may be automatically enrolled in a subscription after signing up for a free trial, leading to charges after the trial period ends.
• Service Usage Fees: Even if delivery is labeled as 'free,' some users report charges for using additional features or services that are not covered under the free delivery offer.
• Minimum Purchase Requirements: Some users have experienced charges when they fail to meet the minimum purchase requirement needed to qualify for free delivery.
• Hidden Costs: Additional charges for taxes or handling fees can sometimes be applied, leading to unexpected total costs.
• Account or Payment Issues: Users have reported being charged due to billing issues, such as outdated payment information or errors in processing transactions.
• Promotional Offers: Misunderstandings regarding the terms of promotional offers can result in unexpected charges when certain conditions are not met.
• Multiple Orders: Customers may mistakenly think they are signing up for free delivery on one order but instead get charged for multiple deliveries from different purchases.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the free.delivery via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the free.delivery refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with free.delivery, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.