Is "Freetime" fraud?

The Guide to Understanding Why You Were Charged By “Freetime” and What To Do About It (freetime.amazon.com)

Published

October 29, 2025

Updated

November 3, 2025

What is "Freetime"?

Freetime by Amazon is a subscription service that focuses on providing access to a variety of digital content, such as books, games, and educational materials for kids. If you see a charge from Freetime, it’s likely for a monthly or annual subscription plan you signed up for to enjoy fun and learning experiences. This service is designed to help families keep their kids entertained and engaged!

Freetime: The name of the service or product being purchased.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from Freetime by Amazon?

Subscription Fees: Users may see charges for Amazon Kids+ subscriptions, which usually provide access to a variety of content for children. If a subscription is active, it will typically charge monthly or annually.
Accidental Purchases: Some users report unintentional purchases made by children accessing the platform, leading to charges for digital items or apps.
In-app Purchases: Charges might occur from in-app purchases made within apps downloaded through the Freetime service, which can sometimes be overlooked by parents.
Renewal of Services: Automatic renewals for subscribed services can lead to unexpected charges, especially if users forget about their subscriptions.
Family Sharing Features: Charges may arise from shared purchases or subscriptions if a family member has linked payment methods.
Free Trial Expiration: Users who signed up for a free trial and did not cancel in time may be charged once the trial period ends.
Device Upgrades or Add-ons: Some users mention charges associated with upgrading devices or adding new features or content to an existing plan.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the freetime.amazon.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the freetime.amazon.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with freetime.amazon.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Freetime by Amazon Customer Service Info

If you need assistance, here's how you can get in touch with Freetime by Amazon's support team.

Phone

The phone is not available.

freetime-support@amazon.com

Site

https://www.amazon.com/gp/help/customer/display.html?nodeId=201611970

Get help with your refund

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What other ways do charges from Freetime by Amazon show up?

AMAZON FREETIME AMAZON FRTIME FRTIME AMZ FRTIME CHRG AMZ FREE TIME FREE TIME AMAZON AMAZON.COM FRTIME FREETIME SUBSCRIPTION FRTIME-PRCH AMZN Mktp CA-FREE-TIME

The Easiest Way to Cancel Freetime by Amazon

If you're frustrated trying to cancel your subscription, membership, or bill from Freetime by Amazon—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

Submit a refund request with Chargeback

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