Is Freetime fraud?

• Subscription Fees: Users may see charges for Amazon Kids+ subscriptions, which usually provide access to a variety of content for children. If a subscription is active, it will typically charge monthly or annually.
• Accidental Purchases: Some users report unintentional purchases made by children accessing the platform, leading to charges for digital items or apps.
• In-app Purchases: Charges might occur from in-app purchases made within apps downloaded through the Freetime service, which can sometimes be overlooked by parents.
• Renewal of Services: Automatic renewals for subscribed services can lead to unexpected charges, especially if users forget about their subscriptions.
• Family Sharing Features: Charges may arise from shared purchases or subscriptions if a family member has linked payment methods.
• Free Trial Expiration: Users who signed up for a free trial and did not cancel in time may be charged once the trial period ends.
• Device Upgrades or Add-ons: Some users mention charges associated with upgrading devices or adding new features or content to an existing plan.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the freetime.amazon.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the freetime.amazon.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with freetime.amazon.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.