Is Smokin Joe's Tobacco fraud?

• Online Purchases: Customers may receive charges for products ordered through the website, including tobacco products and accessories.
• Membership Fees: Some users reported being charged for a subscription or membership that offers discounts or exclusive products.
• Shipping Charges: Charges may appear from shipping fees associated with online purchases, especially for expedited shipping services.
• Recurrent Payments: Users noted automatic renewal fees for subscriptions they may have signed up for unknowingly, leading to unexpected charges.
• Promotional Offer Charges: Some customers mentioned being charged for promotional items or services that were accepted during checkout.
• In-Store Purchases: Customers who visit the physical store may also see charges related to their purchases of tobacco and related products.
• Cancellation Fees: Users have mentioned being charged fees for canceling certain services or subscriptions.
• Gift Card Transactions: Charges may originate from gift card purchases either online or in-store, which can sometimes lead to confusion about balances and transactions.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the gotojoes.info via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the gotojoes.info refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with gotojoes.info, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.