Is hayu subscription fraud?

• Subscription Fees: Customers may see monthly or annual subscription charges if they have signed up for a membership to access Hayu’s streaming services.
• Free Trial Conversion: Users who sign up for a free trial might be charged automatically once the trial period ends unless they cancel beforehand.
• Purchases of Individual Episodes or Seasons: Some users may purchase specific shows or episodes separately, which would result in direct charges.
• Shared Accounts: Charges might appear if multiple people are using a single account and one person makes purchases without informing others.
• Currency Conversion Fees: Depending on the payment method and currency used, additional fees may be incurred due to conversion rates.
• In-app Purchases: Users might be charged for services such as additional content or features available in the app.
• Payment Method Issues: Some users report seeing charges due to expired credit cards not being updated, leading to multiple failed charge attempts and fees.
• Misunderstanding of Billing Cycle: Confusion about billing cycles can lead customers to think they have been charged incorrectly when in fact it’s a regular billing cycle.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the hayu.com.au via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hayu.com.au refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hayu.com.au, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.