Is HEADWAY PAYMENT fraud?

• Subscription Fees: Users may be charged for monthly or annual subscriptions to access various features of the platform.
• Session Costs: Charges may occur for individual therapy sessions booked through the app, especially if the session is not covered by insurance.
• Service Usage: Users who utilized additional services, such as assessments or premium content, could see those charges reflected on their account.
• Automatic Renewals: If customers forget to cancel their subscriptions, they might be charged automatically when the subscription renews.
• Incorrect Payment Information: Some users reported unintended charges due to entering incorrect payment details, leading to unintended multiple transactions.
• Family Plans: Charges might appear for those enrolled in family plans, which can include multiple users under one subscription.
• In-App Purchases: Charges may result from purchasing specific therapeutic tools or resources directly within the app.
• Processing Fees: Certain users experienced extra charges as processing fees for using credit or debit cards to pay for services.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the headway.app via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the headway.app refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with headway.app, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.