Is HELLO CREDIT UNION fraud?

• Subscription Services: Customers may be charged for ongoing subscriptions they signed up for, such as premium features or access to exclusive content.
• Trial Periods: Some users report being charged after a free trial ended, highlighting the need for attention to cancellation policies before the trial expires.
• In-App Purchases: Charges may originate from in-app purchases made within mobile applications associated with HelloCU service.
• Unintentional Charges: Customers occasionally state they were charged for services they didn’t intend to purchase due to accidental clicks or misunderstandings of the service offerings.
• Family or Shared Accounts: Charges can occur if family members or others sharing an account made purchases without the primary account holder's consent.
• Automatic Renewals: Users have noted being charged due to automatic renewal settings they may have overlooked when initially signing up for a service.
• Account Setup Fees: Some customers found charges related to one-time setup fees when creating their accounts or applying for services.
• Service Upgrades: Charges can arise if users opted to upgrade to a higher tier of service that comes with additional benefits, often requiring a higher payment.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the hellocu.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the hellocu.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hellocu.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.