Is Hello Neighbor Game fraud?

• In-Game Purchases: Users may accidentally make purchases for in-game items or upgrades.
• Subscription Fees: Some users reported being charged for subscriptions related to online features or premium content.
• Marketplace Transactions: Charges may come from the purchase of merchandise or collectibles in a marketplace associated with the game.
• Recurring Billing: Some subscriptions might have a recurring billing setup that users didn’t realize they had accepted.
• Third-Party Services: Users may have unknowingly signed up for third-party services or offers linked to Hello Neighbor.
• Account Sharing: Charges may occur if multiple users are accessing the same account and making purchases without knowledge.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the helloneighbor.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the helloneighbor.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with helloneighbor.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.