Is Hello Neighbor Store fraud?

• Subscriptions: Users may unintentionally subscribe to a premium service for ongoing access to exclusive content or features, resulting in recurring charges.
• In-App Purchases: Players might accidentally make purchases within the game for items or upgrades without realizing they were agreeing to a payment.
• Trial Periods: Signing up for a free trial that converts to a paid subscription if not canceled before the period ends can lead to unexpected charges.
• Multiple Accounts: Users with more than one account might overlook subscriptions or purchases made on a different account, leading to confusion over charges.
• Payment Information Saved: If payment information is stored on the platform, users might be charged automatically for services or features they've previously accessed.
• Promotional Offers: Misunderstanding terms of promotional offers can result in charges if users don't read the fine print related to discounts or automatic renewals.
• Shared Accounts: Charges may occur from shared accounts where multiple users can make purchases, leading to charges not recognized by all users involved.
• Charging Errors: Occasionally, users report erroneous charges due to glitches or mistakes on the platform's end, prompting charges that should not have occurred.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the helloneighbor.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the helloneighbor.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with helloneighbor.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.