Is Neighbor Game Purchase fraud?

• Subscription Fees: Users may have subscribed to a plan for ongoing access to additional content, features, or updates related to the game.
• In-app Purchases: Players could have made purchases for in-game items or upgrades, which are commonly found in gaming experiences.
• Extended Services: Some users reported charges for additional content packs or DLCs (Downloadable Content) that enhance their gameplay experience.
• Accidental Purchases: Instances were noted where users unintentionally clicked on purchase prompts, leading to unintentional charges.
• Payment Information Saved: Customers might have saved their payment information and forgotten about it, resulting in automatic renewals or charges.
• Trial Periods: Some users mentioned being charged after a trial period ended, often without clear communication regarding the transition to paid subscriptions.
• Refund Issues: Concerns about not receiving refunds for canceled purchases, which left some users confused during the charge process.
• Multiple Accounts: Users with multiple accounts may have overlooked charges from an account they rarely use.

If you see this charge and aren’t expecting it, you have various options.

First, try to contact the helloneighbor.io via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the helloneighbor.io refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with helloneighbor.io, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company’s terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.