What is "HookandReel"?
Hook & Reel is a seafood restaurant chain that offers a fun dining experience with a focus on fresh, flavorful seafood dishes. They also provide a subscription option where you can sign up for regular seafood deliveries right to your door, making it easy to enjoy your favorite flavors at home. If you see a charge from them, it's likely related to your subscription or a recent meal you enjoyed.
- HookandReel: The name of the restaurant or business where the transaction occurred.
- Purchase: Indicates that this transaction was for buying goods or services.
- Dine In: Suggests that the meal was consumed inside the restaurant.
- Transaction ID: A unique number assigned to this specific transaction for reference.
- Date and Time: Shows when the transaction took place; useful for your records.
- Amount: The total money spent on the transaction, including taxes and fees.
- Masked Card Number: A portion of your card number is hidden for security, showing only the last four digits.
- Location: The physical address of the restaurant where the purchase was made.
Verify With Receipt
The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.
Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.
Why do people get charges like this from Hook & Reel?
- Subscriptions: Some customers reported being unknowingly enrolled in subscription services for meal kits or delivery services.
- One-time Purchases: Charges may occur for individual orders placed through the website, including seafood or related products.
- Services Used: Additional charges can arise from using premium services or add-ons, such as special preparation or cooking instructions.
- Promotional Offers: Misunderstandings regarding promotional campaigns can lead to unexpected charges if customers believe they signed up for discounts.
- Account Mismanagement: Users have mentioned charges due to shared account information or family members placing orders without the primary account holderâs consent.
- Changes in Pricing: Customers might experience unexpected price increases after placing an order, leading to higher charges at checkout.
If I see this charge, what should I do?
If you see this charge and arenât expecting it, you have various options.
First, try to contact the hookreel.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.
If the hookreel.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with hookreel.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.
If this sounds like too much of a hassle, you can have Chargeback do it for you.
Hook & Reel Customer Service Info
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a companyâs terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
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